Does this service cost or are there any fees?
Our service does not cost our customer anything, so you will not find any hidden fees for any of the services that we offer.
I have never had a job before and don’t have a CV, can you still help me?
Yes, our advisers are experienced in employability and offer support whether you have had a job or not. They can help you to look for work and build the right CV that represents and promotes your skills and strengths, so you can get the job you want.
I struggle with IT, can I meet an adviser face to face?
Yes, it’s important that you feel comfortable, so we meet in person at a time and venue to suit you. Our team work in local venues such as libraries, community centres and in some cases cafes across the city, so you are bound to find the right and safe meeting spot. At this time due to Covid 19, venues may be restricted so just check with us.
I have a CV, am comfortable completing application forms and feel confident in interviews, but I am yet to be offered a position. What am I doing wrong?
It’s not necessarily a case of doing something wrong, getting the right job is difficult so don’t give up! That is the first thing we say, what does help is someone else with a trained eye looking at your applications and discussing how to make your interview technique stand out from the rest. It also helps to have someone on the journey who knows what it’s like and to be that job hunting buddy, helping you not to give up especially when the finish line is in sight.
Can I receive support to find work if I am already employed?
Our Tyne Online digital team can work with people who work part-time but need to increase their hours; this includes 0 hour contracts or people facing redundancy.
How old do I need to be to access help?
We work with people aged 18+, we have no upper age limit. If you are under 18 years old and don’t know which organisations are available to you, give us a call and we can signpost you to one of our youth partners, there’s always someone to help.
Can you help me to find an apprenticeship?
Yes, we know that finding the right apprenticeship is very important, it’s often a way to kick start or change your career, so come and discuss your options to make sure you explore the right step for you.
I feel like giving up, my confidence is getting lower with every rejection, can you help?
Being unemployed is one of the toughest times for many people and our advisers understand what you are going through. They can also help you get back that winning confidence. We believe “everybody needs a little help sometimes”. Working closely with an adviser who is on your side and experienced in employability can make all the difference. We see all our customers as individuals and what matters to our customers matter to us, so you will not be on your own. Our customers tell us time and time again just how much working with an adviser helped them get their confidence back, so don’t give up help is just a phone call away.
Are job application forms something you can help me with?
Yes, whether you need to complete applications and post in or online, our advisers can support you. They can help you to recognise what you need to add to your application to make it a success.
Do I still need cover letters and what do I put on it?
For some application processes yes! It is very important to customise your letters, CVs, and applications to make sure you hit the right spot when it comes to being successfully chosen for interviews. With our advisers’ help you can make sure you have everything you need to put the best application forward.
My children are not at school yet, where do I start?
By talking to one our advisers who can help you consider the important first steps, maybe it’s training, looking for childcare options or exploring ‘when’ if not ‘now’. Whatever your situation you have someone here that can help you get a plan together.
I have had a big gap in employment history that I don’t know how to explain positively to employers, could you help?
Employers are people too and they know life has twists and turns; the best thing you can do is point out your abilities and strengths now to give them confidence you are the right person for the job. That is just what our advisers can help you do, both on your applications and in interviews.