Customer Questions

Does this service cost or are there any fees?

Our service does not cost you anything, so you will not find any hidden fees for any of the services that we offer.

I have never had a job before and don’t have a CV, can you still help me?

Yes, our advisers are experienced in employability and offer support whether you have had a job before or not. They can help you to look for work and build the right CV that represents and promotes your skills and strengths, so you can get the job you want.

I struggle with IT, can I meet an adviser face to face?

Yes, it’s important that you feel comfortable, so we meet in person at a time and venue to suit you. Our team work in local venues such as libraries across the city, so you are bound to find the right and safe meeting spot.

I have a CV, am comfortable completing application forms and feel confident in interviews, but I am yet to be offered a position. What am I doing wrong?

It’s not necessarily a case of doing something wrong, getting the right job is difficult so don’t give up! That is the first thing we say; what does help is someone else with a trained eye looking at your applications and discussing how to make your interview technique stand out from the rest. It also helps to have someone on the journey who knows what it’s like and to be that job hunting buddy, helping you not to give up especially when the finish line is in sight.

Can I receive support to find work if I am already employed?

Yes our advisers can support you if you are employed. Perhaps you need to increase your hours or your current role is no longer suitable or you are at threat of redundancy? We will be happy to help you.

How old do I need to be to access help?

We work with people who are 18+ with no upper age limit. If you are under 18 years old and don’t know which organisations are available to you, give us a call and we can signpost you to one of our youth partners, there’s always someone to help.

Can you help me to find an apprenticeship?

Yes, we know that finding the right apprenticeship is very important, it’s often a way to kick start or change your career, so come and discuss your options to make sure you explore the right step for you.

I feel like giving up, my confidence is getting lower with every rejection, can you help?

Being unemployed is one of the toughest times for many people and our advisers understand what you are going through. They can also help you get back that winning confidence. We believe “everybody needs a little help sometimes”. Working closely with an adviser who is on your side and experienced in employability can make all the difference. We see all our customers as individuals and what matters to our customers matter to us, so you will not be on your own. Our customers tell us time and time again just how much working with an adviser helped them get their confidence back, so don’t give up help is just a phone call away.

Are job application forms something you can help me with?

Yes, whether you need to complete applications and post them or send them online, our advisers can support you. They can help you to recognise what you need to add to your application to make it a success.

Do I still need cover letters and what do I put on it?

For some application processes yes! It is very important to customise your letters, CVs, and applications to make sure you hit the right spot when it comes to being successfully chosen for interviews. With our advisers’ help you can make sure you have everything you need to put the best application forward.

My children are not at school yet, where do I start?

By talking to one our advisers who can help you consider the important first steps, maybe it’s training, looking for childcare options or exploring ‘when’ if not ‘now’. Whatever your situation you have someone here that can help you get a plan together.

I have had a big gap in employment history that I don’t know how to explain positively to employers, could you help?

Employers are people too and they know life has twists and turns; the best thing you can do is point out your abilities and strengths now to give them confidence you are the right person for the job. That is just what our advisers can help you do, both on your applications and in interviews.

I am looking to retrain and start work in a new field. Can you help with this?

Yes, there is so much to think about when you plan to make a change in career or even update your skills for the industry you are in. So, it’s best to discuss what it is you really need so you make the right decision for you. Our advisers keep up to date with the latest skills and training available and can help you understand what is available to you, including funding that may be available.

How can you help me if I don’t know what type of job I can do?

It’s not unusual to not know what job is right for you, we spend a lot of time at work so getting to know what fits you and your circumstances is important. That’s why an adviser will work with you to explore your skills, strengths, and preferences, then using our up-to-date understanding of the job market we help you put a successful job plan together with options as everyone needs options.

I haven’t worked since the pandemic, I am anxious about the future. How can you help me?

It’s been a tough couple of years and finding yourself in limbo is very hard, we can understand why you would feel anxious. Perhaps it might help to use this time to explore ‘what else’ is out there. You just need a helping hand to finding out what might be right for you. We have helped people move into new industries they had not thought about before.

What if I don’t have a reliable digital device to use for job searching and interviews?

We know that since Covid -19 everything seems digital and it’s a scary place if you don’t have a smart phone or computer, that’s why a chat with our advisers could help. We go at your pace and make sure you do not lose out by not having the access; your adviser can help identify vacancies and help you apply even if you don’t have access to a device. Our advisers can also help you access training courses to help you increase your digital confidence.

I am wanting to gain voluntary work and work experience but I can’t find any opportunities. What can you do to help?

Linking in with Newcastle Futures means that you will get connected to lots of other organisations and employers, who we work with on a regular basis, we can work together to find an opportunity that suits you.

I have a LinkedIn account, but I don’t know how to use it, can you help?

Yes, there are a few online platforms where you can promote your skills; our advisers can help you put together a profile that can help you stand out from the crowd.

Do you fund training?

While Newcastle Futures can help with some costs, we often link into other funding that is available in the local area, although this can change regularly. It’s always best to give us a call and see what is available to you at the point you need it.

Are you a recruitment agency and will you pay my wages?

No, our service may seem similar to recruitment agencies in that we help you find work, but we do not promote you directly to employers; we work entirely on your behalf and our relationship is with you. We can of course link you with employment agencies as part of your job plan but that is up to you and the industry that you want to get into.

I have a video interview coming up, can you help?

Yes, many employers are now using video interviewing platforms as part of their recruitment process and we have been preparing our customers to be the best they can be, overcome their nervousness about using various platforms such as Zoom and Google Meet and learn some very easy tricks of the trade.

Is it possible to find a job around my children’s nursery/school times?

We understand that your personal situation is important therefore our advisers will discuss what is the best career options to fit you. There are many different jobs out there, part-time and flexible; recently we have seen a real growth in home working which might suit you better.

I feel outdated and don’t think anyone will hire me I am too old.

That just isn’t true; you may have to consider updating your skills or even a change of role if the job you have been doing is difficult to find. There are always options, you also must remember you will have lots of experience to share. Your first step is to find help and make a personal plan and we are here to help you do just that.

Employer Questions

What are the benefits of working with Newcastle Futures?

While we are not a direct resource to employers we do work with some extremely talented people and we can often put out vacancies to all our teams to pass on to their clients which also includes social media and email communications.

How does Newcastle Futures’ employer engagement team support customers and employers?

We work in partnership with Newcastle City Council’s Jobs@SkillsHub which is a great resource for employers who want to promote their vacancies to local people. You can find out more at Jobs@SkillsHub or by contacting our Employer Consultant Donna Barker at or call 07972 856 303.

We also host the North East Jobs Board on Facebook where employers can promote vacancies and make direct contact to wider catchment of jobseekers.

I have employment, voluntary or work experience roles to offer. How can you help?

Have an initial chat with Donna Barker,our Employer Consultant who can advise you on the best route for your business. Every company is unique and as such we want to make sure it’s a solution to suit your business. Contact Donna via email or call 07972856303.

Can you help me access funding to help me recruit or to offer work placements?

Government and local agencies often have solutions to do exactly that, however these opportunities change. To get the latest it’s best to talk directly by calling Donna Barker on 07972856303.

Can you give me guidance and/or support with wider issues for employers?

As each company is different and our specialist advice is around recruitment, we are not able to give advice on wider issues that are unrelated. Instead we would recommend you contact the ACAS Helpline 08004640962. We also work closely with Newcastle City Council who may be able to offer wider support.

How do I recruit an apprentice?

We would recommend you visit

What additional support do you offer if I select candidates from yourselves?

Depending on what is currently on offer from government subsidies and the candidate you choose, this will be different. That’s why we would recommend you speak with us first to help you understand what is out there at the time you decide to recruit. We can help you understand the offers and keep you updated. So our recommendation would be to contact Donna on 07972856303.

How much does the service cost?

We do not charge for our services.

What support can you give me during business recovery impacted from Covid-19?

If you are currently looking to recruit we are keen to talk to you about your situation. If you need wider support, we would recommend you contact Newcastle City Council Business Support.

How can we get involved?

If you are keen to offer local people a chance to work with you or want to give someone valuable work experience, please come talk with us about what it is that you can give as a employer as we are sure it will be unique and most valuable to someone looking to go into work. So just give us a call and speak to Donna: 07972856303.

Partner/Provider Questions

Is there a criteria for being our partner?

We do not have any criteria, we work with any organisation or company that offers support to our customers to help them access employment and vocational training or to overcome barriers that prevent them from getting the job they desire.

How can we support one and other?

As our main focus is supporting people seeking employment, if you have something to offer our clients, please get in touch. Hopefully together we can work together to improve our service to the people who matter.

How do we build and maintain partnerships?

Our aim is to form productive collaborations with partner organisations in order to achieve a simplified journey back to work for Newcastle residents.

What resources do we have to support our partners?

We are keen to promote our partners support to all jobseekers, we do this is several ways:

We help get your information to other practitioners working in the field of employment and skills by facilitating Futures Talk. This is a communication tool used by over 200 practitioners at any one time. If you want more information on this or wish to share your support to other providers, who can signpost their customers to your service, go to our Futures Talk page to learn more.

We also host reconnection events. For these events we invite external partners to talk about the services they provide. This is information that practitioners such as employment advisers/JCP work coaches require for their clients. If you are interested in presenting or participating in any future events you can contact Kelly Leybourne:

We are a new provider in the area. Can you help us?

Yes, we are always happy to expand our partnership, whether that is to make referrals to your new provision, offer ours to your clients, talk about how we can collaborate in the future or perhaps just to help you find your feet.

Whatever it is we are here to chat, don’t hesitate to contact Kelly Leybourne on 07918704452 or email

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