Current working arrangements of teams within Newcastle City Council’s Active Inclusion Service

The Housing Advice Centre remains closed for face-to-face advice until further notice and Newcastle City Council’s Housing Advice Centre staff continue to provide telephone and email advice. The Housing Advice Centre has a new freephone number which is 0800 1707 008. We would be grateful if you could pass this information on to the residents you are working with who may be at risk of homelessness and to relevant colleagues or you can contact them via email at

The Newcastle Gateway is being maintained and you can contact the Active Inclusion Newcastle Unit for support via email at

Money Matters debt and budgeting team and the Welfare Rights team are only providing telephone and email advice until further notice. Their telephone lines for the public and professionals are open as normal.

Service changes

Shelter – From the 28th March clients will no longer be able to contact Shelter North East directly, if you are a professional you can refer a client.

Crisis Skylight – Engagement Gateway has opened, this is a service that will provide information and guidance to those who are rough sleeping and those who are threatened with homelessness in the next 6 months. They offer support via face to face duty service and email enquiries on:

o Monday 10.00 – 13.30

o Wednesday 09.30 – 13:00

o Friday (Email only) 10:00 – 13.30

If you have any questions, please contact the team on 0191 222 0622 or email the service for enquiries which are dealt with at

Citizens Advice Newcastle: Advice Line (Free Phone): 0808 278 7823 10am – 4pm Monday – Friday (walk-in sessions subject to availability 10am to 12pm Monday to Friday at the City Library) or to make an online referral please click here (this service is for client self-referrals only and must give direct client contact details)

• For information on other services Where to Get Advice in Newcastle which includes services in Newcastle providing benefit and debt advice, is available on the website here

Newcastle Futures’ Leap Forward Service

Newcastle Futures’ ‘Leap Forward’ service helps young people who leave their Kickstart placement without securing a permanent position. It has been developed to help define the ‘right’ next step for them as an individual and enable the best use out of their recent job experience. If anyone has any questions or would like any further information about Newcastle Futures’ ‘Leap Forward’ support offer, then please contact Newcastle Futures. Call: 0191 2302970 or Email:

Food banks and free food services 

For up-to-date information on food banks and other free food services in Newcastle, please check the Information NOW website at the following links:

The My Neighbourhood service on Newcastle City Council’s website is using the above information to produce maps of where to find free and low-cost food provision in your area. Please click here to find out more.


Beam is launching in Newcastle as a commissioned service to support residents who are homeless or at risk of homelessness into employment. Residents can use Beam’s platform to raise funds towards employment (e.g. training, travel, smartphones, laptops, work attire, childcare, equipment). Beam’s caseworkers provide 1-1 support with CVs, applications, interview skills and introductions to local employers. Chloe at Beam would love to chat to you about partnering to support your clients, and run an Information Session for your teams. Please contact her via

Have your say – North of Tyne

Crowdfund North of Tyne gives local people the opportunity to create and fund projects which celebrate and improve our local areas. The Combined Authority want you to tell them what you think should be included in the next round of funding. Your suggestions will help determine how £495,043 is prioritised and spent across our communities. For more information or to take part in their survey please click here.

New Jobcentre Plus site

Jobcentre plus have opened a new site at The Spire, All Saints Business centre, NE1 2ES. The building is located at the bottom of Pilgrim Street next to the Tyne bridge, it is being used for pre-booked interviews with Work Coaches for people aged 18-24, over 50 and the self-employed who would previously have attended Newcastle City Jobcentre. All claimants whose interviews are being moved to the Spire have been contacted so people should know if they need to attend there. All other Jobcentre services and interviews in the city centre will remain at the existing Newcastle City Jobcentre located at Cathedral Square including general enquiries and digital support so nobody should attend the Spire unless they have a booked appointment there. The new site does have a limited number of public computers for customer use but these should only be used by people who can self-serve and who don’t require any assistance.

The new site does not affect anyone who uses the Newcastle East Jobcentre at Clifford Street in Byker which is open as usual.


For more about the support Newcastle Futures offers, click here.

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(0191) 230 2970