The Housing Advice Centre remains closed for face-to-face advice until further notice and Newcastle City Council’s Housing Advice Centre staff continue to provide telephone and email advice. The Housing Advice Centre has a new freephone number which is 0800 1707 008.

The Newcastle Gateway is being maintained and you can contact the Active Inclusion Newcastle Unit for support via email at

Money Matters debt and budgeting team and the Welfare Rights team are only providing telephone and email advice until further notice. Their telephone lines for the public and professionals are open as normal.

Service updates

Crisis Skylight have taken the decision to close their service to new referrals that require support in progression or housing. They hope that this will enable them to focus on the members already with the service and continue to provide them with the support and attention they deserve. They will be reviewing the situation regularly over the coming weeks and will send a further update when they open again to new referrals.

Citizens Advice Newcastle have now restarted drop-in sessions at the City Library. Monday to Friday 10am to 12pm.

The Skills Hub, based on level 2 of Newcastle City Library, is open again and is welcoming residents who are looking for careers advice and guidance and help getting into work. For more information please email



Where to get Advice in Newcastle

The new version of our booklet: ‘Where to get benefit and debt advice in Newcastle’ includes the latest changes to services due to coronavirus and is available on this webpage: Benefit advice services in Newcastle and benefit offices.

Food banks and free food services 

For up-to-date information on food banks and other free food services in Newcastle, please check the Information NOW website at the following links:

The My Neighbourhood service on Newcastle City Council’s website is using the above information to produce maps of where to find free and low-cost food provision in your area. Please click here to find out more.

Council Tax Support Scheme 2022/23

We are currently consulting on our working age Council Tax Support Scheme for 2022/23 and proposing some changes which include:

• Introducing a ‘true discount’;

• Simplifying the application process for residents;

• Providing additional support for some residents;

• Changing some earnings disregards;

More information on this can be found here.

Previously advised service changes 

Newcastle Futures are now delivering their service face to face and digitally, clients can now choose how they want to receive support. Operating from SkillsHub at Newcastle City Library as from 12 April to be followed by other local venues very soon. You can register for support from Newcastle Futures here, or email or phone 0191 230 2970. They are also on Facebook at

Moving On Tyne & Wear are still delivering their service to help residents who are unemployed and have a health barrier, disability, additional learning need or autism get into employment, training or volunteering. You can find out more and sign up to this free service by visiting emailing or calling 0191 217 3206. They are also on Facebook at and Twitter

Shelter’s face-to-face services are closed but the team can be contacted from Monday to Friday, from 9am to 5pm, on 0344 515 1601 or via email at Residents can also send a text to 07919 046 449 to get a call back.

The People’s Kitchen are serving takeaway hot food at the Alison Centre, Bath Lane from Monday to Friday between 7pm and 8.15pm, and are serving breakfast on Saturdays and Sundays between 10am and 11.15am. They are still happy to support food parcels via a referral if they are collected by a support worker, but can no longer do deliveries to the public. More information is available here

Joseph Cowen Healthcare Centre remains open from Monday to Thursday between 8am and 4pm, and on Fridays between 8am and 3pm. Please note that the centre is closed for lunch between 12.30pm and 1pm. Most of the provision is offered at reception on a one-to-one basis, enabling control over how many people can enter the building to maintain social distancing and confidentiality

City Road Drop In remains open and able to support those sleeping rough. They are open between 8am and 12pm and again from 1pm to 3.30pm

JET (Jobs, Education and Training) staff have returned to face-to-face support and provision and have an office in Carneige Building as well as on Adelaide Terrace now. All their job coaches along with the National Careers Service advisors and the ESOL team have recommenced working from their offices and variety of outreach venues, where they are providing employability support, job search support, careers advice and integration activities. They are currently operating on an appointment only basis. To book an appointment please call: 0191 273 5761, from Monday to Friday, 9am to 5pm or email

From 26 April 2021, Jobcentres reverted to their original opening hours (9am to 5pm, Monday to Friday) for customers who need to meet face to face with their work coach. To keep people safe, customers won’t need to attend a Jobcentre unless they are asked to and Jobcentres will continue to operate in accordance with current health and safety guidelines

The twice weekly InterAction drop-in service will be open again every Tuesday and Thursday from 11am to 3pm at their CityGate building

Information NOW updated services:

Food vouchers available for children this half-term 

Children in Newcastle who receive free school meals will be given vouchers over the October half-term holiday to ensure they have access to food.

Newcastle City Council has set aside £235,000 worth of funding from the Household Support Fund to support approximately 15,700 children and young people in the city who are eligible for free school meals. Each voucher is worth £15 per child per week.

Updated: 18.10.2021

For more about the support Newcastle Futures offers, click here.

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