The Housing Advice Centre remains closed for face-to-face advice until further notice and Newcastle City Council’s Housing Advice Centre staff continue to provide telephone and email advice. The Housing Advice Centre has a new freephone number which is 0800 1707 008 or you can contact them via email at

The Newcastle Gateway is being maintained and you can contact the Active Inclusion Newcastle Unit for support via email at

Money Matters debt and budgeting team and the Welfare Rights team are only providing telephone and email advice until further notice. Their telephone lines for the public and professionals are open as normal.

Service changes

Shelter’s office is now open to those people who don’t have access to a phone, clients should ring the intercom at the office doors to speak to someone. They are also booking face to face appointments where needed, please do not send someone to the office if they have a phone as this may delay them receiving advice. The team can be contacted from Monday to Friday, from 9am to 5pm, on 0344 515 1601 or via email at Residents can also send a text to 07919 046 449 to get a call back

Crisis Skylight are no longer accepting new referrals for progression support (housing and coaching). They will be offering information, advice and guidance only for the foreseeable future for people who are currently rough sleeping, or will be homeless within two weeks. Learning activities and help to access healthcare services are open as usual. If you have any questions please contact the team on 0191 222 0622 or email

Skills Hub – reopen again in the City Library – The Skills Hub, based on level 2 of Newcastle City Library, is open again and is welcoming residents who are looking for careers advice and guidance and help getting into work. For more information please email

Citizens Advice Newcastle: Advice Line (Free Phone): 0808 278 7823 10am – 4pm Monday – Friday (walk-in sessions subject to availability 10am to 12pm Monday to Friday at the City Library) or to make an online referral please click here

CityLife Line still offering essential support across Newcastle

Newcastle City Council’s Welfare and Wellbeing Team can support residents to self-isolate and vaccination assistance, particularly residents with any special requirements – such as transport to get their jab. The team can also give advice and signpost on many other areas such as food and essential items and benefits. Residents can call 0800 170 7001 – this is a freephone number.

Food banks and free food services 

For up-to-date information on food banks and other free food services in Newcastle, please check the Information NOW website at the following links:

The My Neighbourhood service on Newcastle City Council’s website is using the above information to produce maps of where to find free and low-cost food provision in your area. Please click here to find out more.

Previously advised service changes 

Newcastle Futures are now delivering their service face to face and digitally, clients can now choose how they want to receive support. Operating from SkillsHub at Newcastle City Library as from 12 April to be followed by other local venues very soon. You can register for support from Newcastle Futures here, or email or phone 0191 230 2970. They are also on Facebook at

Moving On Tyne & Wear are still delivering their service to help residents who are unemployed and have a health barrier, disability, additional learning need or autism get into employment, training or volunteering. You can find out more and sign up to this free service by visiting emailing or calling 0191 217 3206. They are also on Facebook at and Twitter

The People’s Kitchen are serving takeaway hot food at the Alison Centre, Bath Lane from Monday to Friday between 7pm and 8.15pm, and are serving breakfast on Saturdays and Sundays between 10am and 11.15am. They are still happy to support food parcels via a referral if they are collected by a support worker, but can no longer do deliveries to the public. More information is available here

Joseph Cowen Healthcare Centre remains open from Monday to Thursday between 8am and 4pm, and on Fridays between 8am and 3pm. Please note that the centre is closed for lunch between 12.30pm and 1pm. Most of the provision is offered at reception on a one-to-one basis, enabling control over how many people can enter the building to maintain social distancing and confidentiality

JET (Jobs, Education and Training) staff have returned to face-to-face support and provision and have an office in Carneige Building as well as on Adelaide Terrace now. All their job coaches along with the National Careers Service advisors and the ESOL team have recommenced working from their offices and variety of outreach venues, where they are providing employability support, job search support, careers advice and integration activities. They are currently operating on an appointment only basis. To book an appointment please call: 0191 273 5761, from Monday to Friday, 9am to 5pm or email

From 26 April 2021, Jobcentres reverted to their original opening hours (9am to 5pm, Monday to Friday) for customers who need to meet face to face with their work coach. To keep people safe, customers won’t need to attend a Jobcentre unless they are asked to and Jobcentres will continue to operate in accordance with current health and safety guidelines

The InterAction drop-in service is open every Tuesday and Thursday from 11am to 3pm at their CityGate building

Information NOW updated services:

Updated: 17.01.2022

For more about the support Newcastle Futures offers, click here.

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